ratubola Privacy Policy
This page describes what we collect when you use ratubola and how we keep that data protected. We at ratubola take your privacy seriously and operate according to data protection principles that apply in the jurisdictions where we offer our services. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or place wagers on Liga 1, Piala AFF, or Champions League markets, we collect specific information to verify your identity and process your transactions securely.
Our commitment is to be transparent about what we collect, how long we keep it, and who has access to it. We do not sell your personal data to third parties. We share information only with payment processors, regulatory bodies (where required by law), and service providers who help us run ratubola — and only under strict confidentiality agreements.
If you have questions about how we handle your data, or if you wish to request access to, correction of, or deletion of your personal information, contact our privacy team through the support channel on ratubola or by email.
What we collect on ratubola
We collect your full name, date of birth, email address, phone number, and residential address when you create an account on ratubola. These details allow us to verify your identity and set up your account for deposits and withdrawals. We also collect a copy of your government-issued ID and proof of address (such as a utility bill or bank statement) as part of our Know Your Customer (KYC) verification process.
When you deposit funds through DANA, e-wallet, mobile banking, or a bank virtual account (local payment, online payment, e-wallet, mobile banking), we collect transaction records, timestamps, and payment method details. This information is necessary to process your deposit, track your balance, and comply with anti-money-laundering regulations that apply to our platform.
We also collect information about your use of ratubola — specifically, which sports markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League), which games you play (live-dealer tables, slot titles, esports), your wager history, and your withdrawal requests. This usage data helps us understand how you interact with our platform, detect fraud, and improve our service quality.
Cookies and tracking technology
Our website and mobile app use cookies and similar tracking technologies to remember your preferences, keep you logged in, and measure how you navigate ratubola. These cookies do not collect personally identifying information directly — they store a unique session ID that links back to your account only after you log in.
You can disable cookies in your browser settings, but doing so may affect your ability to use certain features on ratubola. We do not use third-party advertising cookies; we do not track you across other websites or sell your browsing data to advertisers.
How we use and protect your data on ratubola
We at ratubola use your personal data for the following purposes: to process deposits and withdrawals, to verify your age and identity, to settle wagers according to official results, to detect and prevent fraud, and to comply with legal obligations such as anti-money-laundering checks. We do not use your data for marketing purposes without your explicit consent, and we do not sell your information to third parties.
Our servers and payment processors operate in multiple jurisdictions, including regions outside Indonesia. This means your data may be stored or processed outside your home country. However, we apply the same data protection standards regardless of server location, and we use encryption (TLS/SSL) to protect your information in transit.
We keep your account data for as long as your account is active on ratubola, plus a retention period after closure (typically six months to two years, depending on applicable law and regulatory requirements). Once the retention period expires, we securely delete or anonymize your personal information, except where we are required by law to retain it longer.
Encryption and access controls
We at ratubola encrypt sensitive data (passwords, payment details, ID scans) at rest and in transit. Access to your personal information is restricted to ratubola employees and authorized service providers who need it to process your requests. All staff are bound by confidentiality agreements.
Third-party processors and partners
We share your personal data with payment processors (the banks and e-wallet providers that handle DANA, e-wallet, and mobile banking transactions), identity verification services, and fraud prevention vendors. These third parties process your data only on our instruction and are contractually obligated to protect it according to data protection law.
If local law requires it — for example, to comply with financial crime reporting obligations in Jakarta, Surabaya, Bandung, or Medan — we may disclose your data to government agencies or regulatory authorities. We do not disclose more information than legally required, and we do not voluntarily share your data for marketing or commercial purposes.
Your rights regarding your data
You have the right to request access to your personal data held by ratubola, to correct inaccurate information, and to request deletion of your data (subject to legal retention requirements). You may also request that we stop processing your information for non-essential purposes, such as analytics or improvement of our services.
To exercise any of these rights, contact our privacy team via the support section on ratubola or by email. We respond to data access and correction requests within ten business days. If you are unsatisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
We at ratubola update this privacy policy periodically to reflect changes in our practices or applicable law. Significant changes are notified to you via email or through a notice on the platform. Continued use of ratubola after a policy update constitutes your acceptance of the new terms.